There Has Been a Technical Problem With Your Submission Please Try Again Later
WordPress has a few particularly frustrating problems that can completely close downward your site, but don't provide much guidance about what's causing the problem. The "The site is experiencing technical difficulties." mistake is one such issue.
On its face, it doesn't tell you much. Fortunately, in most cases, it is actually quite elementary to resolve. A few troubleshooting steps should accept information technology taken intendance of in no time.
In this article, we'll talk over where yous might see this WordPress fault, too as what causes it. Then we'll walk you through vi steps for fixing it if it shows up on your own site.
Let's leap right in!
An Introduction to the "The Site Is Experiencing Technical Difficulties." WordPress Error
"The site is experiencing technical difficulties." is a fatal WordPress error. This means that your website will exist down, and likely unavailable on both the frontend and backend. For your visitors, it may expect like this:
On the backend, the message appears like this:
A variation of this error in newer WordPress versions reads: "There has been a critical error on your website". Here's how it will announced on the frontend of your site:
And hither's the backend view:
As you can run into, the newer variation is quite like to the old one, apart from a slight deviation in wording.
Sometimes WordPress volition send an email to the site's ambassador, with more information nigh what may be causing the error. However, it'south just as likely that y'all'll run across this bulletin with no caption regarding why it appeared.
Most of the time, this fault is the outcome of a plugin or theme conflict. Due to WordPress' open-source nature, many different developers with various coding backgrounds and styles create extensions that users can add on to the platform.
Unfortunately, this means that sometimes plugins and themes from different developers don't play nicely with one another. When two tools with conflicting code are both installed on a WordPress site, it tin lead to a wide range of issues.
In some cases, 1 or both plugins will but cease working. Other times, withal, this kind of conflict tin can consequence in a fatal error such equally the "The site is experiencing technical difficulties." message.
How to Ready the "The Site Is Experiencing Technical Difficulties." WordPress Mistake (In six Steps)
If you're already familiar with troubleshooting plugin conflicts, resolving the "The site is experiencing technical difficulties." error should exist fairly piece of cake. If non, don't worry. Below, we've included detailed steps for how to tackle this task, as well every bit what to practice if the problem persists.
Step i: Bank check Your Email for a Fatal Error Notification
Equally we mentioned earlier, in some cases WordPress will send the site'due south admin an email containing more than information about what may be causing the fault:
This email will include the post-obit central pieces of data that can help you troubleshoot the error faster:
- The name of the plugin or theme causing the conflict
- A link to put your site into 'recovery mode'
It is possible to troubleshoot the error without this information. Even so, it will crave a lot of guesswork to determine which extension is causing the problem. If your site is using a large number of plugins, the process tin become time-consuming.
If you're the site'south admin and the "The site is experiencing technical difficulties." error message includes the addendum: "Please check your site admin email inbox for instructions", information technology's best to do so before proceeding (remember to endeavor your spam folder every bit well). Then follow the instructions for troubleshooting in recovery way below.
However, if you're non the site's admin and they can't be reached, or if your error message doesn't say anything most an email, never fear. You can still follow the steps for troubleshooting using File Transfer Protocol (FTP) below.
Step 2: Troubleshoot for a Plugin or Theme Disharmonize
Due to the nature of WordPress' fatal errors, you won't be able to access the backend of your site to conciliate the extension that's causing the problem. Depending on whether or not you lot have admission to a recovery mode link, you'll have two options for working around this limitation.
Resolving a Conflict in Recovery Style
If you have access to a recovery mode link, click on it. This volition take yous to your site'south backend, where you volition be prompted to log in using your WordPress credentials:
You do not have to use an admin account. If the site'southward administrator wants to send the recovery mode link to some other user and allow them to troubleshoot the mistake, the latter party can utilise their own credentials.
It's important to note that, while you're working in recovery mode, the fatal mistake will persist for other users and your site's visitors. Only the user who logged in via the recovery style link volition exist able to access the website unremarkably.
In recovery mode, the plugins and/or theme that WordPress has identified equally causing the mistake will be paused. They will also be identified in a banner notification at the top of the screen.
Click on the link to the Plugins screen to encounter the extensions involved in the conflict:
Under each plugin and/or theme'southward name, click on Deactivate:
Then, select Exit Recovery Mode in the admin bar:
The problematic extensions will now be deactivated for all users, and your site should be available to everyone again. Of course, you'll first desire to check and make sure that'south the example. And then you lot can:
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- Delete the extension(s) if they are not necessary for any key functionality on your site.
- Remove the conflicting plugin or delete the theme and supervene upon it.
- Contact the plugin or theme's developer and enquire if they tin edit the extension's code to resolve the conflict. Then update and reactivate the new version.
- Edit the tool's code to resolve the conflict yourself, and then reactivate it.
Especially if the plugin is pop, y'all may have good luck working with the developer to make the necessary changes. Information technology's worth noting, however, that you'll want to exam all potential changes and new extensions on a staging site earlier implementing them on your live site.
Determining the Source of the Problem With FTP
If you can't admission WordPress' recovery mode, you lot tin still troubleshoot a plugin conflict without access to the backend. To practice and then, you'll need an FTP customer as well as your FTP credentials. You should be able to find the latter in your hosting business relationship's profile:
Log into your site's server via your FTP client, using your FTP credentials. Then navigate to wp-content > plugins:
There you'll find subdirectories for each of your plugins. If you know which one is causing the problem, right-click on it and select Rename:
Modify the name of the folder to something like "plugin-name-deactivated". This volition prevent WordPress from finding the plugin'south files:
The plugin will at present be deactivated, and y'all should be able to return to your site and access the backend normally. Yous can so deal with the problematic plugin as you see fit, according to the options we outlined in the previous department.
If yous don't know which plugin is responsible for the fatal error, simply rename the first ane in the list. And then return to your site and refresh your browser to see if the effect is resolved. Repeat this process, renaming your plugins one at a time, until the error goes away.
At that point, you'll know that the last plugin you deactivated is the ane causing the disharmonize. Y'all tin so remove information technology or contact the developer appropriately. This same process volition work for themes, and you'll find the relevant subdirectories in wp-content > themes.
Footstep iii: Ensure That You're Running a Supported Version of PHP
If your site is back to normal after completing Step 2, y'all can stop here. However, there'due south a take a chance that troubleshooting for a plugin or theme conflict will not resolve the "This site is experiencing technical difficulties" error.
If that'due south the case for you, your next move should exist to determine whether your site is using a supported version of PHP. Since WordPress 5.0, the platform no longer supports versions older than 5.6.20.
Additionally, the PHP developers themselves no longer provide support for versions older than 7.4.
Yous should be able to determine which version of PHP your site is using by logging into your hosting account. Kinsta customers volition find this information in their MyKinsta dashboards, by clicking on Sites in the sidebar:
The PHP version for each of your websites will exist listed to the correct:
If you're running an outdated version of PHP, you'll need to update information technology. The steps for this process may vary based on your hosting provider.
Kinsta customers can simply utilize our PHP Engine tool. To access it, click on the name of the site y'all want to update. And so select the Tools tab:
Whorl down until you find the PHP Engine tool. Click on the driblet-downwardly menu labeled Modify, and select the version you lot wish to upgrade to.
It'due south recommended that you run the latest PHP version bachelor, for both security and performance reasons. In one case the update is consummate, render to your site to see if the fatal error is resolved.
Footstep 4: Enable WordPress' Debug Way
If you're nevertheless seeing the "This site is experiencing technical difficulties" message, you tin attempt to diagnose the underlying issue by using WordPress debug mode. This is another born troubleshooting feature that will reveal any underlying PHP errors.
To enable this feature, you'll demand to access your wp-config.php file via FTP, and add the following line of code right earlier "That's all, stop editing! Happy publishing.":
ascertain( 'WP_DEBUG', true ); Save and re-upload the file, so return to your site and refresh the page. Peruse the error messages displayed in debug mode, and make up one's mind whether whatsoever of them might be causing the fatal mistake. You'll then need to follow troubleshooting steps relevant to that issue.
It's important to note that WordPress isn't meant to be left in debug mode permanently. This style should exist used for troubleshooting purposes simply since information technology makes sensitive information potentially available to anyone.
To plough it off again, change the status in the wp-config.php lawmaking snippet from "true" to false", then save and upload the file over again.
Step v: View Your Server's Mistake Log
If you lot don't see any suspicious letters in debug mode, you lot can likewise check your server'south fault log. You should exist able to admission this via your hosting account. Kinsta customers tin practise then past selecting the Logs tab in the relevant site's contour:
From the driblet-downward carte du jour, select error.log. Then await for whatsoever issues that may be causing the "This site is experiencing technical difficulties" message, and troubleshoot them equally necessary.
Step 6: Contact Your Hosting Provider
If you've exhausted all of the above steps, and yous even so haven't been able to eliminate the "This site is experiencing technical difficulties" mistake in WordPress, then it'southward time to bring in some help. The issue may prevarication with your server and be unreachable without help from your host.
Therefore, yous'll desire to contact your hosting provider by whatever ways they offering. Kinsta customers can accomplish our support squad 24/7 via chat, e-mail, or our Contact page.
Summary
"The site is experiencing technical difficulties." error in WordPress can be a frustrating issue. Vague alerts that give you lilliputian indication as to what's causing the trouble tin exist especially hard to ready.
Fortunately, yous tin can resolve this particular issue in six steps or less:
- Cheque your email for a fatal error notification.
- Troubleshoot for a plugin or theme conflict.
- Ensure that you're running a supported version of PHP.
- Enable WordPress' debug fashion.
- View your server's error log.
- Contact your hosting provider.
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Source: https://kinsta.com/knowledgebase/the-site-is-experiencing-technical-difficulties/
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